As the Altered marketplace continues to flourish, connecting players and collectors across the globe, we are committed to providing a secure and seamless experience. To maintain the integrity of our platform and comply with evolving regulations, we want to provide clarity on certain marketplace functionalities and upcoming enhancements.

Current Marketplace Limits

Presently, individual card listings on the marketplace have a value limit of 250 EUR/USD. We understand that this limit may impact some higher-value transactions. Rest assured, we are actively working with our payment provider to re-evaluate and overturn this limitation. We anticipate sharing positive developments on this front in the upcoming months.

Introducing Our new KYC Process

With our newest digital release, we are introducing a more integrated and user-friendly solution for this verification process, known as KYC (Know Your Customer). When your cumulative sales reach 2000 EUR/USD, you will find a direct link on your wallet page to an online service dedicated to uploading the necessary documents for personal information and identity verification. This process typically requires a proof of ID (such as a passport or national identity card) and a recent proof of domiciliation (like a utility bill or bank statement).

It is crucial to emphasize that Equinox, as a company, does not host nor have direct access to these personal information. The process is handled by a secure, third-party online service. Only in cases where the initial automated verification yields a negative result and you request a manual review will a selected few individuals within Equinox have access to your information, strictly in accordance with GDPR legislations and the DAC7 directive.

Why KYC Matters: Ensuring a Safe and Compliant Marketplace

We implement the KYC process for two primary reasons: Combating Money Laundering: This essential measure helps us to prevent illicit financial activities on our platform, fostering a trustworthy environment for all users. Regulatory Compliance: The European Union authorities mandate that online platforms with users reaching over 2000 EUR in sales communicate accurate user information on said users. Depending on agreements between governments, French authorities may communicate this information with your local tax services.

Navigating the KYC Process: Timelines and Consequences

The KYC process will be initiated automatically once your cumulative sales reach the 2000 EUR / USD threshold, and you will receive several reminder emails. It is vital to complete this process in a timely manner. Should your cumulative sales reach 2300 EUR / USD without completing the KYC process, your wallet will be blocked. This means you will be unable to withdraw funds, buy, sell, or print cards through our Print-on-Demand (POD) service until the KYC verification is successfully completed.

We are also pleased to announce that in early 2026, information pertaining to your marketplace sales from 2025 will be made readily accessible within your user accounts, simplifying your record-keeping and tax preparations.

What to do if you experience difficulties?

In case of difficulties during the KYC process or in case of a negative result, you can contact our support team here https://support.altered.gg/

We are committed to continuously improving the Altered marketplace and appreciate your understanding and cooperation in adhering to these mandatory measures. The security of your transactions and the integrity of our platform remain our top priorities.